Find simple explanations about shipping, refunds, warranty,
and other policy details before making your purchase.
Orders & Shipping
Orders are normally processed within 3 business days after payment has been verified. Business days are Monday to Friday, excluding weekends and public holidays.
The estimated total delivery time is approximately 7–15 business days, including up to 3 business days for processing and 5–12 business days for transit. Delivery times may vary due to customs clearance, public holidays, weather, or carrier delays.
BleeqUp ships with DHL, FedEx, and Amazon Logistics. The carrier is selected based on the customer’s location and the items purchased.
Yes. Free standard shipping applies to most destinations. Some remote areas may require an additional shipping surcharge, and BleeqUp will inform customers of any applicable surcharge before the order is processed.
BleeqUp ships worldwide, except to destinations restricted by U.S. sanctions and export law, including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.
International orders may be subject to import duties, taxes, or customs fees charged by local authorities. These fees are the responsibility of the recipient.
Once the order ships, customers will receive a confirmation email with the tracking number and carrier details. Tracking information may take a few days to become active on the carrier’s website.
Tracking information may take a few days after shipment to become active. Delivery may also be affected by customs clearance, holidays, weather, or carrier delays.
If you have not received a shipping confirmation email within 10 days of placing your order, contact BleeqUp support so the team can check the order status.
Contact BleeqUp support so the team can investigate with the carrier. BleeqUp is not responsible for packages stolen after a confirmed delivery by the carrier, so the company recommends shipping to a secure location.
Before the order ships, address changes can be made at no charge by contacting BleeqUp as soon as possible. After the package has shipped, the address cannot be changed while it is in transit.
BleeqUp tries to deliver all items together, but products may ship via different carriers or from different locations. In that case, items may arrive separately, and customers will receive a shipment notification for each package.
Returns & Refunds
For products purchased on the official BleeqUp website, customers may request a return and refund within 30 calendar days from the purchase date, or from the delivery date if that is later, with valid proof of purchase.
Yes, but only if the request is made within 30 calendar days and the product is unused, undamaged, in intact packaging, and does not affect resale. In this case, the return shipping cost is borne by the customer.
You have 30 calendar days from the purchase date, or from the delivery date if later.
The product should be unused, undamaged in appearance, with intact packaging, and should not affect resale. The complete set, including original packaging, accessories, gifts, and valid proof of purchase, should be returned.
For non-quality-related returns, the customer pays the return shipping cost. If the product has a manufacturing defect and qualifies for return, BleeqUp covers the return shipping cost.
Include the complete product set, original packaging, all accessories and gifts, and valid proof of purchase such as the original receipt or invoice.
The return policy requires the original packaging and all accessories and gifts to be returned. Products, packaging, accessories, gifts, or user manuals that are not intact or complete may not be eligible for return.
For eligible defective products, the original purchase price will be refunded within 30 calendar days after BleeqUp receives the returned product.
For products purchased from official online stores on platforms such as Amazon or AliExpress, customers should refer to the platform’s return and refund policy or contact the seller directly. For other authorized sales channels, customers should contact the seller for return and refund terms.
Yes. If the refunded product was purchased as part of a bundle discount, BleeqUp reserves the right to cancel such discounts by deduction or revocation during the refund process.
A return may be rejected if valid proof of purchase is missing, the request is made after 30 calendar days, the product or packaging is incomplete, the product was damaged by misuse or unauthorized modification, or the returned item is not shipped within 7 calendar days after return confirmation.
Customers who have used the product within 30 days of receipt are not eligible for a return without valid reasons, unless the product itself has defects or issues.
Warranty & Repairs
BleeqUp products come with a 1-year limited warranty. The warranty covers eligible manufacturing defects for BleeqUp Ranger, Power Plus, and Bluetooth Controller.
The warranty covers BleeqUp Ranger AI Sports Camera Glasses, Power Plus, and Bluetooth Controller.
No. BleeqUp states that all lenses are not covered by the warranty.
The warranty begins from the purchase date shown on valid proof of purchase, or the delivery date if the delivery date is later.
When contacting BleeqUp, include your order number, model number or SKU, serial number, a video if available, app version if required, and a brief description of the issue.
Contact BleeqUp support or an authorized dealer or retailer. If the product is covered and the quality issue is verified, you may apply for warranty service.
If a covered product is defective and still under warranty, BleeqUp will repair or replace it at no cost to the customer.
For warranty claims made within the first year and with valid proof of purchase, BleeqUp covers both inbound and outbound shipping costs.
The warranty does not cover lenses, unauthorized disassembly or repairs, accidents, negligence, normal wear and tear, improper use, improper maintenance or storage, or products purchased from unauthorized sellers.
No. The warranty applies only to products purchased directly from BleeqUp or authorized resellers.
Products or parts found defective after the warranty period are not eligible for free warranty service. Paid repair may be available, and the customer may be responsible for repair fees, parts costs, and shipping fees.
Contact BleeqUp by email at support@bleequp.com or via WhatsApp at +1 (888)371-1777.
Still Have Questions?
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