• Encountering issues like pressure on the nose bridge or light leakage?

The glasses' nose pads are three-axis adjustable, allowing you to adjust their shape to fit your face and head. Typically, it's best to change them so the distance between the glasses' crossbar and your forehead is less than one finger width.

• Glasses sliding down?

Adjust the nose pads: The glasses' nose pads are three-axis adjustable, allowing you to adjust their shape to fit your face and head. Typically, it's best to change them so the distance between the glasses' crossbar and your forehead is less than one finger width. After making the adjustment, observe further to see if there’s any improvement. Watch tutorial video →

• Helmet brim and glasses temples interfere?

Some helmet designs are unique and may cause interference between the helmet brim and the temples on both sides. It is recommended to try a different helmet.

• Do temple ends interfere with the helmet's internal adjustment strap?

Some users with smaller heads might experience this. Due to the tight adjustment strap inside the helmet, the temple ends may interfere with the strap. It is recommended to open the temples when wearing the glasses gently. Position them from below the ears upwards, ensuring the temples rest outside the helmet's adjustment strap to minimize discomfort and interference. Watch tutorial video →

• What should I do if I can't find my glasses when adding a device?

  Please ensure:

1. The Status LED on the inside of the glasses is flashing blue (if you don't see a blue light flashing, please long-press the buttons on both temples for 5 seconds to enter pairing mode).
2. The glasses are turned on.
3. The glasses have power.
4. The glasses and phone are not too far apart (within 1.5m is recommended).
5. The phone's Bluetooth system is enabled.
6. After completing the above checks, please click the "Refresh" button in the upper right corner of the search list page to search again.

• Prompt says glasses are already registered?

This indicates that the device has already been bound to another account. You can perform a "Factory Reset" by following these steps:

1. Long-press the buttons on both temples for 10 seconds until you see the internal Status LED flash yellow (entering factory reset mode).
2. Long-press the Capture button for 5 seconds until it glows solid yellow (factory reset in progress). After waiting a few minutes, the factory reset will be complete, the glasses will automatically restart, and the internal Status LED will flash white.
3. Once the Status LED stops flashing white, you can try binding the device again.

• Unable to connect to WiFi?

1. Scenario 1: Please check if your phone has VPN enabled. If so, please temporarily disable VPN and re-enable it after video transmission is complete.
2. Scenario 2: Due to Google phone system restrictions, the glasses' WiFi will automatically switch to other connected WiFi networks.Please manually disconnect other currently connected WiFi networks in your phone's "System Settings" > "WLAN Settings".
3. Scenario 3: Due to Huawei phone system restrictions, please go to your phone's "System Settings" > "WLAN Settings" and check if there is a "More WLAN Settings" option. If it exists, please disable its "WLAN+" function.
4. Scenario 4: Due to Samsung phone system restrictions, please go to your phone's "System Settings" > "General Management" > "Reset", and click "Reset WLAN".

• After binding glasses to my account, can other accounts bind them again?

1. If you don't unbind them first, other accounts cannot directly bind your glasses unless a factory reset is performed on the glasses. This operation will clear image files from the glasses, protecting your privacy if the device is lost and used by others.
2. If you have confirmed the data security in your glasses, you can manually unbind the glasses in the APP, allowing other accounts to re-bind the device.

• If my glasses are already bound to one phone, how do I bind them to my new phone?  

Download the BleeqUp APP on the other phone and log in with the same account.

• How to unbind my glasses?  

Open the APP, go to "Settings" > "Device Management", click "Unbind". The process is complete when you see the "Unbind successful" prompt on the interface.

• How to power on?  

Method 1: For first-time use, magnetically attach the included power cable to the charging interface on the right temple of the glasses to activate power-on. 

Method 2: After the glasses automatically or manually power off, single-click the Intercom Mute button or the Capture button once to power on. The power-on time is about 40-50s; please wait patiently. 

Method 3: After a forced shutdown, the glasses need to be connected to the power cable for charging and powering on. 

Tip: Power-on takes about 40-50s, during which the internal Status LED will flash white continuously. When the light turns green and then extinguishes, power-on is complete, and you will hear the glasses announce their current battery level.

• How to power off?  

Method 1: When the glasses are disconnected and the APP is left in the background or closed for 15 minutes, the glasses will automatically power off to conserve power. 

Method 2: Long-press the left temple's Intercom Mute button for 5 seconds to manually power off (the Status LED will flash red once).

• How to force a shutdown? What is the purpose of a forced shutdown?  

Operation: Long-press the left temple's intercom button for 15 seconds to force a shutdown of the glasses (the Status LED will first flash red once; please continue to hold the button until you see it flash red a second time). 

Purpose: When the glasses are in an abnormal state and cannot be used, and a restart operation cannot recover them, you can perform a forced restart by forcing a shutdown and then reconnecting to power.

• How to restart? What is the purpose of restarting?  

Restart operation: Long-press the left temple's Intercom Mute button for 5 seconds to manually power off the glasses, then single-click the left temple's Intercom Mute button or the right temple's Capture button to power on and complete the restart.  

Purpose of restarting: When the glasses are in an abnormal state and cannot be used, a restart operation can generally restore the glasses to everyday use. 

Forced restart operation: Long-press the left temple for 15 seconds to force a shutdown of the glasses, then connect the glasses to a power cable for charging to power on and complete the restart. 

Purpose of forced restart: If the glasses are in an abnormal state and cannot be recovered through a restart operation, you can perform a forced restart by shutting them down and then reconnecting to power to restore them to everyday use.

• Why isn't it charging? Why isn't the status indicator light on after charging?  

Please check if the Magnetic Charging Wire is attached in the correct direction. 

If the glasses have not been used for a long time, the battery might be undercharged. It needs to be charged for 3-5 minutes, and after powering on, it should function normally.

• Why can't I power on?  

Scenario 1: For first-time product use, you need to connect the included power cable to activate power-on. 

Scenario 2: The glasses cannot be powered on when the battery is completely depleted; they need to be charged to power on.

• When wearing the glasses, why do they automatically power off every 15 minutes?

Possible reason: To save power, the glasses will automatically power off after 15 minutes of not being worn. However, some users have narrower heads, and the wearing detection might identify them as not wearing the glasses, leading to automatic shutdown. You can try the following operations:

1. Adjust the nose pads: The glasses' nose pads are three-axis adjustable, allowing you to adjust their shape to fit your face and head. Typically, it's best to adjust them so the distance between the glasses' crossbar and your forehead is less than one finger width. Watch tutorial video →
2. If the above methods still don't improve the situation: Please go to APP "Settings" > "Wearing Detection" and turn off wearing detection. Turning off wearing detection will prevent automatic shutdown. Please remember to power off the glasses to save power manually (long-press the left temple's Intercom Mute button for 5 seconds).

• After taking off the glasses, why don't they automatically power off?

Automatic shutdown requires the wearing detection function to be enabled. Please go to APP "Settings" > "Wearing Detection" and allow the wearing detection function.

• How long is the battery life for video recording? 

1. At 100% battery, the glasses can continuously record video for about 1 hour. 
2. Paired with a BleeqUp Ranger Power Plus, it can add approximately 4 hours of continuous shooting time.

• How long is the battery life for listening to music?  

1. At 100% battery, the glasses can continuously play music for about 8 hours. 
2. Paired with a BleeqUp Ranger Power Plus, it can add approximately 40 hours of continuous playback time.

• How long is the standby battery life?  

1. At 100% battery, the glasses can stand by for about 40 hours (maintaining Bluetooth connection with the phone, but without shooting, calling, or music playback operations). 
2. When paired with a BleeqUp Ranger Power Plus, it can provide up to an additional 150 hours of standby battery life.  

Please note: actual battery performance may vary depending on usage scenarios.

• How long is the typical battery life? 

1. At 100% battery, it can be used normally for about 20 hours, including 15 instances of 1-minute video recording, 50 photo captures, 90 minutes of Bluetooth calls, 60 minutes of cycling navigation, and 60 minutes of cycling intercom use. 
2. When paired with a BleeqUp Ranger Power Plus, it can provide up to an additional 240 hours of typical battery life.  Please note: Different usage scenarios will have varying degrees of impact on battery life performance.

• Battery consumption when powered off? 

 When powered off at 100% battery, the glasses' battery will decrease from 100% to 0% in approximately 17 days.

• Why is wearing detection needed?  

Wear detection can configure the glasses to pause music, automatically stop and save videos, and automatically power off to save power, based on your wearing and removal status. After removing the glasses, the music will pause immediately, the video recording will automatically end after 5 minutes, and the glasses will automatically power off after 15 minutes.

• What are the effects of turning off wearing detection? 

Turning off wearing detection will prevent power saving based on your wearing status.

• How can I confirm if the glasses are in recording mode? 

1. Method 1: After starting recording, you will first hear a recording start prompt, and both the internal and external Capture LED of the glasses will flash white as a notification. 
2. Method 2: During recording, the glasses will verbally remind you that you are recording at regular intervals. The interval time for these prompts can be customized in APP "Settings" > "Video Settings" > "Recording Prompt Tone".

• When wearing the glasses, why does recording automatically stop every 5 minutes? 

Possible reason: To save power, the glasses will automatically stop recording after 5 minutes of not being worn. However, some users have narrower heads, and the wearing detection might identify them as not wearing the glasses, leading to automatic recording stoppage. You can try the following operations:

1. Adjust the nose pads: The glasses' nose pads are three-axis adjustable, allowing you to adjust their shape to fit your face and head. Typically, it's best to adjust them so the distance between the glasses' crossbar and your forehead is less than one finger width. Watch tutorial video →
2. If the above methods still don't improve the situation: Please go to APP "Settings" > "Wearing Detection" and turn off wearing detection. Turning off wearing detection will prevent automatic shutdown. Please remember to power off the glasses to save power manually (long-press the left temple's Intercom Mute button for 5 secon.

• What should I do if I can't see my videos/photos after connecting to WiFi?

1. Scenario 1: Please check if your phone has VPN enabled. If so, please temporarily disable VPN and re-enable it after video transmission is complete. 
2. Scenario 2: After connecting to WiFi, you can pull down on the album page to refresh the content actively.
3. Scenario 3: Due to Google phone system restrictions, the glasses' WiFi will automatically switch to other connected WiFi networks. Please manually disconnect other currently connected WiFi networks in your phone's "System Settings" > "WLAN Settings".
4. Scenario 4: Due to Huawei phone system restrictions, please go to your phone's "System Settings" > "WLAN Settings" and check if there is a "More WLAN Settings" option. If it exists, please disable its "WLAN+" function.
5. Scenario 5: Due to Samsung phone system restrictions, please go to your phone's "System Settings" > "General Management" > "Reset", and click "Reset WLAN".

• When riding a road bike, is the video perspective too low?  

Please go to APP "Settings" > "Video Settings" > "Sports Perspective" and select "Road Cycling View".

• When riding a mountain bike, the video can't capture the handlebars? 

A "Mountain Bike Riding Perspective" is currently being considered for a future APP version.

• Why are photos sometimes blurry?  

From pressing the Capture button to finishing the photo, it usually takes about 1.5 seconds. Please try to minimize head movement before the photo prompt sound ends.

• With 32GB of storage, why is there still about 7GB occupied when unboxed or after clearing all data from the glasses、

The system itself takes up around 7GB, which is normal. The remaining 28GB of storage can hold approximately:
⦁ 8Mbps: ~6.5 hours of video
⦁ 12Mbps: ~4.5 hours of video
⦁ 16Mbps: ~3.5 hours of video

• How long can the glasses record video?
  ⦁ 8Mbps: ~6.5 hours of video
  ⦁ 12Mbps: ~4.5 hours of video
  ⦁ 16Mbps: ~3.5 hours of video

• What is the purpose of AI-identified highlights and manually marked highlights? 

AI Highlights: Helps you focus on cycling. After riding, AI will automatically extract highlight clips, saving you time and effort.  

Manual Marks: Caters to individual preferences, allowing you to manually mark personalized moments at any time, so you don't miss anything.

• How to use AI Highlights?  

Must be used in conjunction with the APP's cycling record function. During cycling recording, as long as there is recording activity, AI can automatically identify highlights.  

Before starting your activity, please go to the APP "Cycling Record" > "GO", and select "Destination Navigation" or "Free Navigation" to start recording your activity. 

When the activity ends, stop the activity recording, and the APP will automatically present highlight clips. You can view them in "Activity" > "Cycling Album" > "Cycling Highlights" or in "Album" > "Cycling Highlights". Watch tutorial video →

• How to use Manual Marks? 

During video recording, single-click the Capture button to mark a highlight manually.  

After recording ends, you can view the activity in two ways: go to "Activity" > "Cycling Album" > "Cycling Highlights" or "Manual Marks", or view them in "Album" > "Cycling Highlights" or "Manual Marks". Watch tutorial video →

• How to use AI Generate Clip? 

Method 1: In "Activity", find the corresponding activity record card, then click "AI Generate Clip". This method creates a one-click movie from the content recorded during a single activity. 

Method 2: In "Album" > "Cycling Highlights", click the "AI" icon in the bottom right to create a one-click movie. This method can make a one-click movie from content recorded across multiple activities. Watch tutorial video →

How to use Manually Generate Clip?  

In "Album" > "Manual Marks", click the last button in the bottom right corner to perform Manually Generate Clip.  

Note: You can click the first button in the bottom right corner to adjust the duration of all Manual Marks clips. Watch tutorial video →

• Why is the maximum length for an AI-generated clip no more than 1 minute?  

Considering that various social media platforms have video upload duration limits, a 1-minute movie duration will help you conveniently publish on various platforms.

• How to add a data dashboard to videos using AI Generate Clip?  

Please ensure:  

1. The cycling record was started before riding (both free ride and destination navigation are cycling records; destination navigation is recommended).  

2. The video was recorded during the cycling record.  

3. After meeting the above conditions, you can select an activity on the "Activity" page, click the "AI Generate Clip" button, and the generated video will automatically include a data dashboard.

• How to add a data dashboard to a specific video? 

1. If the video is part of a cycling tracking (both free ride and destination navigation are cycling records; destination navigation is recommended), you can directly overlay the data dashboard.  

2. Data dashboard overlay method: Select the video on the "Album" page and click the "Data Overlay" button in the bottom left corner of the video.  

3. Due to the complexity of data processing, the overlay process is lengthy. A 10-minute video will take 10 minutes to complete the overlay; please wait patiently.

• Why can't I add a data dashboard?  

1. The video was recorded without a cycling record being initiated in the APP, so no corresponding exercise data was collected.  

2. The sensor device failed to connect successfully.

• When adding a new sensor device, why can't I search for it?  

Please ensure:  

1. The sensor device is powered on and has sufficient battery.  

2. Cadence sensors, power meters, etc., need to have the crank rotated to activate the device before adding.  

3. The sensor device supports the Bluetooth protocol.

• I've added a sensor device before, so why can't it connect again?  Please ensure:  

1. The sensor device is not occupied by another phone or software.  

2. If already connected to another device, please disconnect and try again.

• After connecting a sensor to the APP, will it affect the sensor's connection to a cycling computer?  

Please confirm if the sensor is a Bluetooth/ANT+ dual protocol device. If it supports dual protocol, it can connect to both the cycling computer and the APP simultaneously.

• When using a watch/wristband for heart rate broadcasting or pushing, why does it sometimes disconnect?  

Some watches/wristbands may experience heart rate disconnection when heart rate push is enabled and a cycling activity is being recorded simultaneously.  

Solution: Please stop the cycling record on the watch and only keep the heart rate push function active.

• Which sensors can be connected?  

Currently connectable:  

1. Watches/wristbands that support heart rate broadcasting/heart rate push.  

2. Heart rate chest straps/wristbands.  

3. Cadence sensors.  

4. Power meters.

• Can watches be connected?  

Supports real-time acquisition of heart rate data through devices with heart rate broadcasting/heart rate push functions. After enabling the heart rate broadcasting/heart rate push function, please go to APP "Settings" > "Third-Party Sensor Devices" > Heart Rate Device to bind. Please enable the cycling record function before starting your activity.  

The function for automatically importing watch activity data after exercise is under development and will be released in a future version.

• Can cycling computers be connected?  

This function is under development and will be released in a future version.

• Why doesn't single-touch on the touch area play audio? 

Please first ensure:  

1. There is an audio playback software running in the background of your phone. If there is no playback software, single-touch on the Touchpad will be ineffective.  

2. Take off and re-wear the glasses, and retry after hearing the wearing prompt.

If the problem persists after satisfying the above conditions:  

Possible reason: To save power, the glasses will automatically pause music when not being worn. However, some users have narrower heads, and the wearing detection might identify them as not wearing the glasses, leading to automatic music pausing.

You can try the following operations:

1. Adjust the nose pads: The glasses' nose pads are three-axis adjustable, allowing you to adjust their shape to fit your face and head. Typically, it's best to adjust them so the distance between the glasses' crossbar and your forehead is less than one finger width. Watch tutorial video →

2. If the above methods still don't improve the situation: Please go to APP "Settings" > "Wearing Detection" and turn off wearing detection. Turning off wearing detection will prevent automatic shutdown. Please remember to power off the glasses to save power manually (long-press the left temple's Intercom Mute button for 5 seconds).

• Why can't I adjust the volume by sliding the touch area?  

Please ensure:  

1. There is an audio playback software running in the background of your phone. If there is no playback software, single-touch on the Touchpad will be ineffective.  

2. Take off and re-wear the glasses, and retry after hearing the wearing prompt.

• When moving at high speed, the sound seems a bit low.  

Please go to APP "Settings" > "Sound Effects Settings" and select "Cycling Mode".  

Note: When using Cycling Mode, we will appropriately increase the speaker gain, which may sacrifice some music sound quality.

• When wearing the glasses, why does music automatically stop?

Possible reason: To save power, the glasses will automatically pause music when not being worn. However, some users have narrower heads, and the wearing detection might identify them as not wearing the glasses, leading to automatic music pausing.

1. Adjust the nose pads: The glasses' nose pads are three-axis adjustable, allowing you to adjust their shape to fit your face and head. Typically, it's best to adjust them so the distance between the glasses' crossbar and your forehead is less than one finger width. Watch tutorial video →

2. If the above methods still don't improve the situation: Please go to APP "Settings" > "Wearing Detection" and turn off wearing detection. Turning off wearing detection will prevent automatic shutdown. Please remember to power off the glasses to save power manually (long-press the left temple's Intercom Mute button for 5 seconds).

• One or both speakers suddenly stop working / the volume becomes lower？  

It may be caused by heavy sweating during exercise, with some sweat entering through the speaker mesh. Please try wiping the speaker mesh with a tissue and let it sit overnight; it should return to normal.  

If the issue persists, please contact the customer service of the sales platform.

• Why do the glasses get hot? Is this normal?  

In high-power consumption scenarios such as video recording and file transfer, the temples may become slightly warm. This is a normal phenomenon and no cause for concern.

• What to do if they get hot? 

Method 1: When the total duration of video files being downloaded exceeds 1 hour, the APP will prompt you to remove the glasses to avoid discomfort caused by heat. 

Method 2: Please temporarily avoid direct sunlight or high-temperature enclosed environments (e.g., a car's center console). Continue use after the temperature returns to normal. 

Method 3: Please temporarily pause the function use. Continue use after the temperature returns to normal.

• Can it be taken on a plane? Does it need to be checked?  

Yes, it can be taken on a plane and does not need to be checked.

• Are the glasses waterproof?  

The entire glasses unit has an IPX4 waterproof rating, meaning it is splash-proof.

• Can the glasses still be used in the rain?  

They can be used normally in light rain.

• Can it be used while swimming?  

Yes, it can be used as long as the glasses are not immersed in water.

• After powering on, I can listen to music, but I'm unable to shoot.  

Possible reasons:  

1. The camera function may not be fully loaded during power-on; please wait for power-on to complete before shooting.  

2. In some cases, a system anomaly might cause an inability to shoot. Please long-press the left temple for 5 seconds to power off, then single-click the left temple's "Intercom Mute button" or the right temple's "Capture button" to power on and try again.

• Suddenly, I heard a strange noise from the speaker.

In some cases, a system anomaly might cause speaker noise and music to stop. The glasses will automatically restart at this point; after the restart is complete, they can be used again.

• How to confirm if the glasses' firmware is the latest version?  

Please go to APP "Settings" > "Firmware Version" to check. If it's the latest firmware, the page will display "Current firmware is already the latest".

• How to upgrade the glasses firmware?  

Please go to APP "Settings" > "Firmware Version" to check. If there's a new version, please ensure the following before upgrading:  

1. The glasses and phone are close to each other.  

2. Bluetooth and WiFi are enabled on the phone, and the network is good.  

3. It is recommended to upgrade while the glasses are charging to avoid failure due to a low battery.  

4. After confirming, click "Upgrade Firmware" to start.  

5. During the firmware upgrade process, please keep the APP running in the foreground.  

6. After the firmware download is complete, the APP will transfer the firmware via the glasses' WiFi. Please click "Join WiFi".  

7. After the transfer is complete, the glasses will automatically install the firmware.

• What to do if the firmware upgrade fails?  

Please ensure:  

1. Battery level is ≥30% when charging, or ≥50% when not charging. Charging is recommended during the upgrade.  

2. The phone's network is normal.  

3. When transferring firmware, click the prompted glasses' WiFi to connect.  

4. During the upgrade, keep the glasses and phone within 1.5 meters.

• How long does a firmware upgrade usually take?  

The upgrade time depends on the network environment and firmware size, usually completing within 10 minutes.

1. First, one user needs to start a cycling record, then click "Intercom Channel" to open "My Channel".  

2. At this point, other APP users within a 10km range will be able to see this channel. Clicking to join will start the intercom.

• Why can't I search for the other party's intercom channel?  

Please ensure the channel creator has started a cycling record; destination navigation is recommended.

• Can I use the intercom without a network?  

No, the intercom cannot be used without a network connection.

• What is the effective range of the intercom?  

There is no distance limit for the intercom between people who have already joined the room.

• Do you all need glasses to use the intercom?  

No, not necessarily. Your partners only need to download the APP to join the intercom.  

Please note: Some third-party headphones may lack sound gain and noise reduction processing in high wind noise environments, which might affect call quality.

• Why can't I hear others' voices?  

Please ensure:  

1. Glasses volume of the glasses has been turned up.  

2. You are already in the intercom channel.  

3. "Mute All" mode is disabled.

• Do I need to hold down the Intercom Mute button to speak?  

No. The intercom function is similar to voice calls, allowing you to communicate directly.  

You can also single-click the Intercom Mute button on the left temple of the glasses to switch between "Mute Myself Only" and "Unmute".

• Why does music automatically pause after joining an intercom channel?  

To ensure cycling safety and avoid distractions, the system will automatically pause music when entering the intercom. If you need to play music, please single-click the Touchpad on the right temple of the glasses.  

Note: Due to phone system rules, playing music simultaneously with the intercom may degrade sound quality, so it is recommended to pause music playback.

• After answering a call, why does the sound come from the phone instead of the glasses? 

Due to rules in some phone systems, if you are wearing glasses and answer an incoming call via your phone, the call will default to using the phone's microphone and speaker. It is recommended to use the glasses' touch function to answer calls directly when they come in.

• Can the lenses be removed?  

Yes.

• How to remove the lenses? 

Watch tutorial video →

• Are photochromic lenses supported? 

Photochromic lenses are supported. Please go to the sales platform to purchase lenses.

• What is the difference between free ride and destination navigation?  

Both can record highlights during cycling, but destination navigation will additionally identify "cornering" highlights based on your navigation route.

• If I change my route midway, will the navigation automatically replan?  

Yes.

• Can I import routes?  

This function is under development and will be released in a future version.