運送政策

Please review this policy before placing your order. If anything is unclear, our support team is always happy to help.

Thank you for choosing the BleeqUp online store. We are committed to giving you the best possible shopping experience, including fast and reliable shipping.

Order Processing Time

After your payment has been verified, orders are normally processed within 3 business days. Business days are Monday to Friday, excluding weekends and public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

Shipping Methods & Delivery Times

We ship using DHL, FedEx, and Amazon Logistics. The carrier for your order is selected based on your location and the items purchased.

• Processing time: up to 3 business days

• Transit time: 5–12 business days

• Total estimated delivery: approximately 7–15 business days (processing + transit) from the date your order is placed

Delivery times are estimates based on past orders and are provided for reference only. They may be affected by customs clearance, public holidays, weather, or carrier delays, which are outside our control.

Shipping Costs

*Free standard shipping applies to most destinations. Orders shipped to remote areas, including Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and certain other locations, may incur an additional remote-area surcharge. Please contact our support team for a shipping quote before placing your order.

We will inform you of any applicable remote-area shipping surcharge before your order is processed. International orders may also be subject to import duties, taxes, or customs fees imposed by local authorities, which are the responsibility of the recipient.

Countries / Regions We Ship To

We ship worldwide, except to destinations restricted by U.S. sanctions and export law — currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine. We reserve the right to cancel and refund any order that cannot be lawfully fulfilled.

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These are determined by local authorities and are the responsibility of the recipient.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and carrier details. Please allow up to a few days after shipment for the tracking information to become active on the carrier’s website.

Orders With Multiple Items

We make every effort to deliver all items in your order together. However, because different products may ship via different carriers or from different locations, items may arrive separately. You will receive a shipment notification email for each package as it is dispatched.

If You Don’t Receive Your Package

If tracking shows “Delivered” but you have not received your package, please contact our support team so we can investigate with the carrier.

If you have not received a shipping confirmation email within 10 days of placing your order, please contact our support team and we will check the status for you.

BleeqUp is not responsible for packages stolen after a confirmed delivery by the carrier. We recommend shipping to a secure location.

Changing Your Delivery Address

To make sure your order reaches you, please double-check your shipping address at checkout.

• Before your order ships: address changes can be made at no charge — contact us as soon as possible.

• After your order ships: the address cannot be changed once the package is en route.

Contact Us

If you have any questions about your order or shipping, our customer support team is here to help. Email: support@bleequp.com · Contact form: www.bleequp.com/pages/contact · Business hours: Monday–Friday, 9:30 AM–7:00 PM (GMT+8).

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Registered Entity: FUTUREBLEEP TECHNOLOGY LIMITED

Registered Address: Unit 04-05, 16F, The Broadway, No. 54–62 Lockhart Road, Wan Chai, Hong Kong

Customer Service: support@bleequp.com · +1 (213) 272-8958 (WhatsApp)

Business Hours: Monday–Friday, 9:30 AM–7:00 PM (GMT+8)